At Tibetantwist, every piece is carefully handcrafted, and each cord and natural crystal carries its own unique pattern, making no two items identical. Your satisfaction is our priority, and we welcome your feedback to continually improve our service.
Return Guidelines
Returns are accepted and refunds or store credits issued only when the following conditions are met:
Items must remain in their original condition as received.
You must notify us of your intention to return within 48 hours of delivery.
Returned items must reach us within 12 days of delivery.
Customers are responsible for all shipping and handling costs, and must ensure the items are securely packaged. We recommend using insurance to protect against loss or damage.
Items that do not meet these criteria will be returned to the sender.
Refund Process
Please contact us at tibetantwist@outlook.com or via WhatsApp at +1 2366369924 before sending any returns. Once your return is approved, we will provide instructions for sending back your items. For defective items, Tibetantwist will cover return shipping costs when applicable. Refunds will be processed to your original payment method within 14 business days after we receive your returned items.
Warranty Policy
Tibetantwist is committed to offering high-quality handcrafted jewelry. To give you peace of mind, we provide a 30-day warranty for normal use.
What the Warranty Covers
Our warranty addresses quality issues under standard wear, including but not limited to:
Broken chains
Damaged clasps
Detached stones
If you encounter any of these issues within 30 days of receiving your order, please contact our customer support team. We will assess the situation and offer an appropriate solution, such as repair, replacement, or other assistance.
Exclusions
This warranty does not cover:
Damage from improper use, accidents, or external forces
Wear from extended use
Exposure to chemicals, water, or extreme conditions
Unauthorized modifications or repairs
How to Request Warranty Service
Contact customer support within 30 days of delivery.
Provide your order information along with photos or videos illustrating the issue.
Our team will review your case and guide you through the next steps.
We value your trust in Tibetantwist and aim to provide exceptional service while highlighting the handcrafted uniqueness and natural texture of each item.
